Kevin W. McCarthy

The Professor of On-Purpose

Leadership

Are You Making Half-Hearted Attempts?

By

For where your treasure is, there your heart will be also.

Matthew 6:21

Most of us think we decide with our head, our rational logic. What if that is only half of the equation—and not even the better half? We trust our decisions with our hearts, so being half-hearted or uncommitted messes with our minds. Consider the costs of a lifetime of flawed decision-making on our well-being, income, opportunities, and relationships. Scary, huh?

Before making a big decision, have you ever been told to “Sleep on it overnight”?

This wise counsel was intended to provide time for your heart to catch up with your racing-ahead mind. It’s a way to go from being half-hearted to being wholehearted.

In time, feelings and thoughts will emerge beyond your initial thinking. Sleeping on a decision often provides the ample space and time needed to gain the fuller perspective that leads to a more peaceful and wisely reached decision.

Instead, the heart needs to precede the mind in key, conscious decisions.

Few of us, however, are trained or experienced to know how to first take a decision to our heart.

Here is where your 2-word personal purpose statement can serve you well. On the front end of a decision, ask yourself if what you’re about to decide is on-purpose. Use your purpose as a way to be heart-centered. This gives some assurance that you’re likely to be bringing expression to your purpose in your decision.

Discover your 2-word Personal Purpose Statement at ONPURPOSE.me. This online app will guide you through a process of selecting a purpose statement, plus you’ll receive a 10-email course that’s practical to being on-purpose. On-Purpose.me logoThe limited-time reduced launch price is currently available.

In life and work experiences, I’ll estimate that the vast majority of our decisions are made in the mind, and the heart is left in exile.

We disadvantage ourselves when our heart is sidelined when making decisions.

I’ve often struggled to get in touch with my feelings when making a decision. I tend to rattle thoughts about in my brain in attempts to discover the best answer. Later on, I’ll be pondering the same matter and realize I’m not comfortable with my decision. Is that doubt, fear, lack of confidence, or what?

It is that I forgot to go to my heart to make the decision. Therefore, I’m not peaceful so I’m inclined to go into something vital half-heartedly. That’s a big mistake.

Learn to listen to your spirit speaking—that small, still voice caught in the wilderness of our brains. Matthew 6:21 attempts to inform and transform our way of thinking. It links the act of treasuring and our hearts. You can’t treasure everything, so discern with your heart and make your decisions with your whole heart.

P.S. Here is a really interesting article from the Institute of HeartMath about making decisions with our heart. Solution for Effective Decision Making

 

How Do I Focus My Small Business?

By

How do I focus my small business?

This is one of the more common questions asked of me when I’m at speaking engagements or events. Candidly, it is a struggle I face as well. Opportunities abound for those of us with entrepreneurial instincts. But where do we plant our flag or make our stand?

For me, it was the idea of On-Purpose® well over 25 years ago. I can’t explain to you why this message came into my spirit and into my life. I didn’t ask for it. I didn’t seek it.

I expected to be a real estate mogul as a Florida-based commercial real estate developer. Through a bumpy series of twists and turns and near bankruptcy, I landed on On-Purpose. And I’ve stayed there with my focus.

Here’s my dirty little secret, however. There’s an old expression about niches that says, “You’re better off being an inch wide and a mile deep.” But what do you do when you are an inch wide, a mile deep, and then you go a mile wide again?

You see, being in and out of focus is risky at any depth. Some of the world’s largest brands will lose focus and go away. Ask shareholders from Polaroid, Enron, Bethlehem Steel, Pets.com, PanAm, DeLorean Motor Company, and Washington Mutual Bank.

Stuck Staring

I’ve been there sitting in my office staring at the walls or my computer monitor. My mind swirls with a hundred different items on my mental To Do List, but I watch another stupid YouTube video of bloopers, flash mobs, or pets or people doing funny stuff.

You’ve been there, too. You haven’t a clue what to do next because everything seems important.

Your brain is fried so you need a mental break. By default, you open up your email so at least you’re keeping up with something. A couple of hours pass at the keyboard and your true “To Do List” is only 50% longer, and a half of a day is now spent passing around pixels.

A sinking feeling leaves you even more overwhelmed and now adds personal disappointment with yourself. Ugh! How do I go about organizing the business? How do I get more focused and productive?

Admit it, you know this scenario all too well. I do! And it bugs you because it is sabotaging your business, your dreams, and your finances. With so much on the line, you wonder, How can I be so stuck? 

The Really Big Problem

Over the decades of working with business owners, this “Stuck Staring” pattern is most often associated with an ill-defined business—one being run ad hoc, in the absence of a plan.

While brilliant ideas abound in your brain, there’s no blueprint to build the business. Would you hire a home builder to construct your house who didn’t have blueprints? Yet, you’ll build your business without a blueprint.

There’s a reason most SOHO (small office, home office) or what I call Solo Owners don’t write their plans. It is rationalized as “the desire for flexibility and responsiveness to opportunity.” It’s BS. Unfortunately, keeping your options open typically results in a cycle of learning—but not one of earning.

The secret to building your business is to create an economically efficient engine of profit that is anchored deeply in your purpose and one for which you’re willing to pay the price. In other words, you’re passionate about it. Once the engine is up and running, you can afford to invest in your other ideas. Depth, not breadth, is essential. This takes discipline and commitment … to a well-designed, thoughtful, written plan.

Most small businesses don’t have written business plans or even powerpoint presentations. They would benefit from them. At On-Purpose Partners we offer a unique way to orient and organize your business around what matters the most—your purpose.

Learn more about the On-Purpose Business Plan. Using this link, invest the time to watch a 9-minute video about On-Purpose Business Plans and why they are different and helpful for solo owners to CEOs.

Candidly inquire of yourself, Just how is my plan working? If you’re not getting the results of speed to market, cash flow, and profits, then please consider a mentoring On-Purpose Executive Coaching program.

Better yet, come to Orlando and let’s invest the time needed designing your business so it is on-purpose. My team and I will bring order, focus, clarity, and direction to your business enterprise by guiding and codifying your business plan and model. Organizing the business is a couple of clicks and a few hours away. The ROI will be amazing!

How Do You Manage Disappointment?

By

Disappointment is inevitable but it need not be debilitating.

How you manage it, however, is a choice with profound implications to your well-being, relationships, and opportunities. The easy route is to react negatively and stay there, but what good is that? You have a better choice.

I got to thinking about the word: disappointment.

It led me to this chain of words: disappointment > disappoint > point > appoint > appointment. The common word is “point” as in a mark or dot or direction. When we’re disappointed, the mark has been missed. It does, however, provide an opportunity for redirection.

What if disappointment is really intended to direct us to a greater appointment?

So when we stay in a negative place, aren’t we the ones who increase the price of the initial disappointment and risk missing where we’ve been appointed to shine?

(To see another use of “the point” you can watch this 9-minute video about the punctuation of your life. Is your life a question mark, period, or exclamation point? It is an excerpt from a keynote speaking engagement I did a few years ago.)

The holiday season sets high expectations, which can lead to great disappointment.

How do you turn that around?

As one year rolls into the next, take some time to refocus on-purpose.

I would love to hear your words of advice for getting unstuck when you find yourself disappointed with something important.

What works for you in managing disappointment? Share your thoughts in the comment box below. What you have to say may be the very words that help transform another person’s perspective. Now don’t disappoint me!  : )

Do You Know Your Gift?

By

Your contribution to the life of another is directly tied to “the gift” you possess.

How well you examine and understand your gift directly influences the measure of your difference-making.

Within you is something inherently special. It is a gift that must be unwrapped, examined, and understood to be fully appreciated and enjoyed.

This gift is an expression of your purpose.

Are you ready to help others discover their gift by encouraging them to be on-purpose?

Here are some ideas:

Visit our online bookstore for more ideas.

 

Do You Want to Grow into Maturity?

By

What does it mean to be a grownup, to mature, or to assume adult behavior?

Sadly, far too many adult women and men haven’t a clue what it means to act, live, and be an adult. The process of growing into maturity eludes them.

We men, in particular, seem slow to grow into the responsibilities of manhood. It has less to do with the physiology of aging and more to do with psychology and social norms. Matters like avoidance of responsibilities and lack of clarity around modern male roles complicate it and make it that much easier to put off being a man.maturity is

Perhaps the story of Peter Pan is too taken to heart and we’ve decided to “Never Grow Up.”

Women suffer from lack of maturity as well. My mother is in a retirement living situation where the women outnumber the men probably 3 to 1. When I speak with the female staff about many of the senior women, they tell tales of a new man arriving on the scene and it is like junior high girls bickering and posturing.

What a loss!

We can’t really be a very fully engaged on-purpose player when we’re living below our maturity level.

When our identity is tied to something other than our purpose, we’re subject to the whims of the world or the mercurial nature of other people’s opinions about us.

Maturity, like anything worthwhile, begins with a decision to grow up.

Yes, it takes practice, often a mentor or coach, and the desire to keep at it. And work and emotional management! Practice does pay off. The rewards of maturity are to live into the life designed for us and to make a greater contribution with our life.

Seek out a mentor, life coach, or counselor with whom you can create a structured relationship for personal leadership growth and development. This intentional approach and relationship provide the benefits of accountability, fresh perspective, and experience.

On-Purpose Partners can help with On-Purpose Peace through Do-It-Yourself (DIY) or Do-It-Right (DIR) with one of our coaches.

If you want to learn something new, then invest in becoming a more mature and capable person.

Take one step toward being more responsible for yourself. Then another step, then another. Soon you’ll discover that growing up isn’t such a big deal if you take care of the small deals along the way.

On-Purpose Tip: The process within The On-Purpose Person provides a methodology to better answer some of Life’s Great Questions about our identity and place in the world. If you don’t know who you are, then you’ll likely overcompensate by living life either too small or too large. The posing can become a preoccupation instead of being about your true occupation.

Stop wasting your years! Decide to grow up.

Will My Life Make A Difference?

By

One of Life’s Great Questions is “Will My Life Make A Difference?”

It is an important question because it generally reflects an early mile-marker on the road toward a life of meaning, significance, and purpose. Realistically, it is a road filled with character-building potholes and detours for all but the fortunate.

Asking the question is an indicator of getting beyond oneself and thinking about the well-being of others. Here’s the beginning of maturity.

Age is irrelevant because the desire to make a difference is an attitude of the heart.

The decision to make a difference with one’s life is a choice toward becoming a leader.

While a heroic act may have a defining element of difference-making and reveal strength of character in a moment, true difference-making is a way of life being lived in service.

2-Word Purpose Statements begin with a generic set-up of “I exist to serve by …” in order to help us realize that the flow and development of our “difference-making” capability and delivery matters as much over time as it does in a single act.

In fact, failing to act or to be the hero can be devastating to our psyche. Playing games of “what if” and “if only I had” are inevitable but ultimately counterproductive. Instead of being riddled with guilt or despair, prepare for the next moment, the next and the next to be difference-making in the best sense of the concept.

Over the years, many a person has told me, “At some point in my life, I figured I needed to make a change in my life. I’ve discovered that my purpose is to make a difference.” And they’re incompletely right.

While celebrating this important statement, I’ll ever so gently press and ask, “Have you considered how you are uniquely called to be a difference maker?” My hope is to move them toward a more specific understanding and depth of seeing their greater contribution in more precise terms.

Of course, the next logical question is, “How will I make a difference?”

When it comes to answering the question, here are three morsels of advice:

1. “Don’t should on yourself!”

2. Visit ONPURPOSE.me. Thanks to ONPURPOSE.me, within minutes of starting you can discover your purpose in just 2 words. Knowing your purpose is life changing!

3. Your 2-word purpose provides the specifics to and uniqueness of your difference-making endeavor. Without it, you’re at a strategic and practical disadvantage.

———-

Bonus Resource: Here’s an added resource to today’s topic. This is written by my friend and colleague, Tana Greene, CEO–CLO of Blue Bloodhound. Read her remarkable story in Inc. Magazine. Click the cover to purchase the book.Tana Greene Creating a World of Difference book image

Is It Lonely At The Top? Delegation Can Help.

By

Chapter 20 of the 1998 version of The On-Purpose Business is titled The Micro-Business, a term I coined then to describe a growing trend of the workplace moving into the homestead. SoHo is a subsequent term that means “Small Office, Home Office.” In the updated version of The On-Purpose Business Person, I decided to go with a new term: Solo Owners. This term includes the one person shop as well as the single owner or couple with employees.

All of these terms describe a growing percentage of the working population who are setting up business from their home either by design or by necessity because of being out of work. These are the brave men and women who tackle the many challenges of owning a small business.  book cover - the on purpose business person

Typically, it is best to think of Solo Owners as one-person shops with support that is either virtual or in close proximity.

  • Professionals such as doctors, lawyers, CPAs, architects, and engineers
  • Skilled trades like carpenters, plumbers, and landscapers
  • Independent cottage industrialists, inventors, counselors, coaches, consultants, and salespersons
  • Creative persons like artists, musicians, writers, and songwriters

Many operate micro-franchises such as those found in the direct sales industry with MLMs and party plan companies.

Solo Owners are diverse, but their challenges are actually quite predictable.

They share a common ailment: what they imagined it would be like and what it is really like are different from what they anticipated.

If you are a Solo Owner, you’ll probably relate to the challenges of getting things accomplished, managing your time, and the constant learning process. The absence of co-workers and mentors is frequently mentioned as well.

What to do? Here’s a simple business leadership growth plan:

  1. Learn about business
  2. Learn to lead yourself and others
  3. Learn how to cooperate and work with othersHellegation - overwhelmed

Solo Owners easily fall into the trap of what I call Hellegation™ – the inability to delegate that creates a living hell on the job. You have a choice: delegation or Hellegation! Follow the advice above and you’re on your way to salvation.

If you’re really stuck, then invest in On-Purpose Executive Coaching to find the freedom business ownership promises to provide.

So, what are your challenges with being lonely at the top and the bottom?

Please share a tip for other Solo Owners below in the comments section. Or ask a question and I’ll add what I can to answer your questions, direct you to resources, or point you toward someone else who can assist you. Others may help you as well. We solo owners need each other. Let’s start now.

Be On-Purpose!
Kevin

Creating Customer Service Excellence?

By

Customer service is first an attitude before it is a behavior. Too often we focus on creating excellent customer service skills but we neglect the well-being and perspective of the person delivering it. How a customer is treated makes all the difference to their impression, experience, and promotion—yes, promotion—of your business.

Treat your customers right—first, because it is the right thing to do in a civil society. Second, treat them right because it is really smart business.

Do you have a concerted effort to improve the customer experience? If not, why not?

Customer service would appear to rest mostly on the shoulders of the front-line person interacting with the customer.

But does it really? Long before the customer relationship begins the top leaders of the organization hire the employees, set the standards, make investments, train managers, and create training programs.

The front-line employee is an easy target when things go wrong with customer service complaints. Admittedly, the front-line person does have a high responsibility. The fact is customer service improvement is a joint effort unified and girded by the strength of personal leadership across the entire team.

If your customer service levels have plateaued below your standards, then consider that you might have a systemic problem rather than a people challenge. Look to your business strategy, departmental cooperation, hiring, technology, training, or any number of issues under the purview of the “Customer Service” department.

Customer service skills training may provide a quick fix, but it is rarely a long-term improvement in the customer experience.

Watch this On-Purpose Minute, “Do Good Manners Matter?” about the importance of manners and the Ritz-Carlton approach to serving “ladies and gentlemen.” Having recently stayed at the Ritz-Carlton in Buckhead, GA I can tell you that this approach remains alive and well.

How On-Purpose Partners can help you

If you lead the company, you may need an assessment and recommendation to shift your corporate culture toward customer service excellence. We also offer one-on-one executive coaching as well as training and development programs designed to help your team members become TOP Performers and excellent in their customer service. Email us to arrange an appointment.