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Kevin W. McCarthy

The Professor of On-Purpose

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Film

What Is Your Cost of Poor Direction and Communication?

July 13, 2017 By kwmccarthy

At a client management roundtable I facilitated, the participants emphasized the lack of direction and communication. Their sentiments were echoed and validated by an employee survey. When asked to perform a financial assessment on the cost of poor communication and direction, within two minutes these leaders had calculated over $12 million in costs or 25% of the company’s gross revenues.

Is this high cost an exaggeration? Not at all. Their experience is typical.

Through the years I’ve invited clients to assess the cost of being off-purpose. Consistently, it is a breathtaking percentage of revenues. Here’s why: every line item on the financial statements is affected. The effect, however, is mostly indirect so the true cost is out of sight on the typical performance metrics.

Broadly insufficient direction and communication reflect on the top leaders. Experience tells me it isn’t that the top leaders won’t direct or communicate, it is that they don’t know what to communicate.

Direction and communication are deep strategic matters residing in the office of the CEO and C-suite.

Purpose, vision, missions, and values form the basis of core strategy that informs the business plan. Generalities instead of strategic clarity muddy direction and communication. When the leadership and management team are fuzzy, then the supervisory and frontline people are left guessing what to do.

Interestingly, those who “guess” better than most, get promoted. They imagine being in management will give them the opportunity to manage better than they were managed. In fact, they soon discover they’re just closer to the source of the problem and are even more exposed to the risks of managing through the mud. This can lead to a feeling of being squeezed between upper management and frontline workers.

On one hand, one wants to be loyal to their employer; yet, on the other hand, it is really hard to defend dumb policies and procedures with no basis of strategy or logic. In top management’s defense (to some degree), it is a fine line to walk between leading and managing versus dictating and micromanaging.

If you are the CEO, figure out your strategy and direction and commit yourself and your team to being true to it. Sell it consistently with great internal communication and reward right behaviors.

One of the great movie lines of all time comes from the movie Cool Hand Luke starring Paul Newman. The chain gang prison captain says to Luke after rendering a whipping on him, “What we’ve got here is … failure to communicate.” Watch Video.

Indeed, we do have … failure to communicate. Imagine being in my shoes and seeing huge gains and savings to be had in a business, yet the leader is out of the comfort of his or her experience or they assume they are communicating.

Expecting others to be mind readers is frustrating for everyone.

Purpose is the beginning of clarity in life and business. It pays big dividends to be on-purpose.

 

 

Ambition. At What Price?

July 7, 2016 By kwmccarthy



Click on text for more information about the On-Purpose Small Business Package

The desire to make a positive difference is the sweet, soulful heart of ambition. In contrast is blind ambition that tramples all in its path to accomplish an end, perhaps even a noble end at that, which is fraught with unhealthy costs. Much of this rests on your view of people.  

Which will mark your life, career, and legacy?

Herein lies the rub for many a business person. To what lengths are you willing to go to realize your ambitions?

Results, especially in the form of company sales and profits, are outward and tangible measures of success. Measurable signs, however, tell just a portion of the story. If you want to know the full story, ask the people along the way who helped to produce the results.

Here’s a painful example. For 12 months spanning 2008 to 2009, I worked nearly full time with a CEO client to author a book that codified his corporate culture, leadership development moves, and business strategy for internal use. Intending for the company to go public via IPO, the book also targeted Wall Street analysts and investors so they could readily grasp what truly made this company great.

The IPO market at that time dried up with the challenges in the economy. Instead, the company was purchased by a national competitor for $130 million. By the CEO’s own admission, the book helped them get more than $15 million in greater value for shareholders over the IPO price, plus they kept their name, and the CEO was offered the position of President over the merged companies.

“Wow!” you may be thinking, “That CEO had to be a happy man.” You would think so. Eight months after delivery of the manuscript, a client satisfaction clause I wrote into the contract was used to deny issuing me an “earned” six-figure stock bonus despite personal assurances from the CEO to the contrary. My concern for my client’s satisfaction and best interests was used against me. Ouch! That hurts on so many levels.

Just because one can take advantage of another person, does that mean one should? Best-selling books on the art of war and being a prince would say go for it. But I say there’s nothing noble in selfishness and greed. True nobility is knowing one has the upper hand and using it to raise up the other person instead of jamming them down further.

The deeper value is seeing people as being above things. Translation: relationships are greater than transactions. Results with responsibilities and citizenship can coexist and produce true greatness.

For a couple of decades I’ve worked with my CEO clients to get them to stop saying things like, “Our people are our greatest asset.” Assets are bought and sold as in slavery. Relating people to assets dehumanizes them and places them on par with the photocopier. By the way, the investment in the photocopier maintenance agreement often far exceeds the equivalent “maintenance agreement” for the people in training, development, and benefits. How sad is that!

Along this same line, the term Human Resources certainly isn’t endearing and doesn’t advance the cause of people as human beings. Resources is just another name for commodities or assets that are traded, discarded, and otherwise moved about indiscriminately. The Human Resources Department is a blind co-conspirator in the loss of human identity and dignity. Instead, rename the department to something like, “People Development” or “Talent Management” but not “human resources.” It is degrading.

I hold no delusions of grandeur that either the perfect person or company graces the face of the planet. Self-serving serpents slither the planet preying on others. We are all capable of being this way, yet deep within our spirit we yearn to a higher self, call, and standard. We’re better to aspire and fail than to have no aspiration at all.

Gazing with admiration upon the shells of “successful” men and women may provide inspiration, but it tends to deliver little instruction. You know better. Get the true back story from the secretaries, bookkeepers, janitors, clerks, delivery persons, and cafeteria workers in corporate headquarters. Look at their personal life. Are their personal lives as captivating as their business headlines? You’ll soon discern whether the person capturing the headlines and your attention is gold-plated or 24 karat solid gold.

Do this: Whether you’re leading your life, a team, or a business, you need to decide: Ambition, at what price? Knowing your purpose and defining your values is a great start to building a life and a career where you can put your head to your pillow at night and sleep soundly.

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Here are some famous quotes about money for your consideration and amusement.

“Money makes the world go around.” $100 bill stack

From the song Money (Watch the performance!) in the Broadway play Cabaret sung by Liza Minnelli and Joel Grey.

“For the love of money is a root of all kinds of evil.”

 1 Timothy 6

“A wise man should have money in his head, but not in his heart.”

Jonathan Swift

“Get all you can [money], without hurting your soul, your body, or your neighbor. Save all you can, cutting off every needless expense. Give all you can.”

John Wesley

“With money in your pocket, you are wise and you are handsome and you sing well, too.”

Yiddish Proverb

What is the Future of Learning?

July 10, 2014 By kwmccarthy

Today's On-Purpose Minute is different for me. I'm sharing this message plus adding my comments below. It is longer than normal, but I thought it an investment worth taking for yourself and those whom you mentor or would like to mentor you.

EVERYONE is a short film by my colleague Nic Askew. He continues his series of intellectually stimulating and visually engaging film topics. I so appreciate his work on getting to the soul of important matters. My comments follow, along with more information on Nic and Mimi Ito Fisher.

In this short video below Mimi Ito of Connected Learning presents a compelling vision of the future of education with technology as well as a gentle indictment of the current educational system and structure. She's pointing the way to my 1998 prediction of the Age of Purpose and Meaning—the age beyond the Information Age—a time where relationships will be the currency of greatest open value.


Purpose will be your strategic advantage in the future, but not a strategic weapon to lord over others. Truly, every person is equal in that we each have a purpose in life. The quality and contribution of that expression of purpose adds value on various dimensions and value to society.

In a world awash with opportunity, the power of knowing who you are will make all the difference in your capacity and ability to make a difference.On-Purpose Logo tag w color 500 For decades now, I've been encouraging my readers to "Explore Your Possibilities." Today, the capacity to do that is richly available via the Internet, peer learning, and mentorship. 

Judith and I are a part of a learning and serving collaboration as Health Coaches under the guidance and support of Dr. Wayne Scott Andersen. Yes, we offer health coaching services to clients and help them gain health. But as coaches, it can be one of the richest of places to learn, mature, and gain free mentorship. Truly, we're learning and earning while caring for and being ourselves, prospering ourselves and others, and guiding others to do the same. It is an amazing experience and a large part of why I'm involved. Admittedly, health coaching isn't for everyone, but for those who have compassion for people carrying burdens, have a genuine interest in health, and are willing to learn and work, it is life-giving and meaningful work.

It is, after all, hard to be on-purpose if one is unhealthy. Our health reveals our life. We wear our worries on our faces. We carry our cares in our heart. We suckle ourselves with touch and nourishment. Our gut reveals our violations of that we hold dear. Clarity or cloudiness of mind is tied to our vision.

So why settle for a sense of purpose when you can know your purpose? Goldplate or 24 karat gold—you choose. You'll learn by trial and error and you'll learn from mentors, but why not learn from mentors more often. The professors in The School of Hard Knocks are harsh.

What To Do About Your Future

  1. Circulate in your areas of interest for mentors. I remember coaching Little League baseball and try-outs. The engaged kids always stood out to the managers making the picks. Your carriage and your sincere attitude matter. Put yourself where your heart is.
  2. Explore Your Possibilities by going deeply into things. Be curious. Search the web for information, and also search for people to follow.
  3. Read different points of view. Be respectful and gracious on blogs, forums, and places where you post. Hiding rudely behind an online avatar may feel safe, smug, and secure, but rudeness is a matter of the heart. You're not hurting anyone but yourself by being an ass, if it is covered.
  4. Ask questions about things you're curious about. Get to know people. Learn to develop a structured conversation where you're going deeper than the typical cocktail party idle chatter. Check out my daughter Anne's iLifeChat website. She is young and the concept is young, but it is so sound.
  5. Be healthy. Less than optimal health is a compromised mind, body, spirit, and soul. Reclaiming health takes time, but it can be done. Yes, losing weight will get your body healthier, but expect the mind and spirit to follow. Good health also saves money for you and your health care plan.
  6. Facebook friends and likes are not real friends and real likes. Real friends and real likes are available, face-to-face, over the phone, holding hands, hugging, and soul bearing buddies. I know you. You don't have enough of those kinds of people in your life. Trolling the surface of life on social media may offer comforting distraction from the real desire, but it's a placebo for on-purpose pals.

Learning of the future begins by learning about you. Your purpose, vision, mission, and values will enrich and inform your life. Perhaps this video and my comments have done the same for you.

Be On-Purpose!
Kevin

 

About Nic and Mimi

EVERYONE from Nic Askew on Vimeo — You'll find more of Nic's videos there.

 

Mimi Ito's weblog: http://www.itofisher.com/mito/

 

Connected Learning and Mimi Ito

 

Do You Have A Mentor?

September 12, 2013 By kwmccarthy



TOPLEX LogoDo you want to become a better leader of your life?  Learn how at The On-Purpose Leader Experience at our website. Enrollment is happening now for a new Experience starting Tuesday, Sept. 24. Visit the website and watch Webcast 1 from September 2012.

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A couple of decades ago a friend of mine attempted to organize a mentor program for those of us in our thirties. He reached out to select men in their 50s and 60s to recruit them as mentors. To his surprise, all of the men he approached felt inadequate to the task of being a mentor. You see, they had never really been mentored so they perceived themselves as not being up to the task and responsibility. Sadly, the program never got off the ground as a result.

Chances are that you, too, don't have a mentor. But do you wish you did?

A mentor is a person with an impersonal interest in your personal leadership development and personal growth. You may be thinking, "'an impersonal interest?' I would think it would be a very personal interest." 

Actually, those of us who mentor need to maintain a healthy distance from our proteges lest we run the risk of being too close to the person. We risk becoming their fan, instead of their mentor. The effect of too much closeness colors our perceptions and shades our reflective feedback.

As a mentor, I must place my commitment to the mentor-protege roles and process above the personal relationship. Similarly, a defense lawyer must place the system of law above the client to ensure justice is served.

To have a "yes man" as a mentor is to have no mentor at all. Mentors must be able to speak truth in love and be willing to suffer the consequence of offending. Truth is the stock and trade of a mentor. 

Mentors aren't dictators; we refine and develop a person's inherent leadership and innate intelligence and capacity for good. Allowing proteges to experience the consequences of their decisions comes with the title of mentor. We need to speak our piece and learn to shut up. Our ultimate interest must be independent, not co-dependent, proteges. Any mentor who is doing otherwise, is simply on an ego trip.

Yoda from Star Wars may be the most famous of all fictional mentors as the unlikely leader of the Jedi Knights. Wouldn't we all like to have a mentor teach us to use "The Force" so we can perform like a Jedi? Recall, however, how many times old Yoda seems to scrunch his face in dismay as Anakin or Luke Skywalker gets ready to do some impulsive (stupid) move that will turn the Force into a Farce.  

Who in your life is or was a mentor for you? What is it about your mentor relationship that makes it special? What does your mentor provide you?

In the interim, The On-Purpose Leader Experience is a highly affordable option where I'm available to be your mentor via phone and the online group.

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What Are Core Values?

October 5, 2012 By kwmccarthy

Purpose and values are strongly related. Purpose precedes values. Purpose is by definition good. Values without purpose being inherently good can be easily abused. Values, you'll discover, will often be in conflict.

How does one resolve a values conflict? Your purpose provides the swing vote or trump card if needed.
For example, most people would say that a value such as "Family first" makes a lot of sense. Now consider that if that family is the mob and you as a family member happen to cross the family. Another value kicks in—you cross the family, you die. Murder, even an "honor killing" is still murder.

The values came in conflict! A purpose statement that is by definition "good"—a rather biblical concept from Genesis or "of God"—has a higher probability of engaging our deeper spirit or consciousness that murder is absolutely wrong regardless of the circumstances.


I'm sharing with you this brief Simple Truths movie about core values. It offers a solid "core" reasoning for investing in knowing your values and better knowing yourself.

Are you ready to clarify and write your purpose and values plus vision and mission? Enroll today in The On-Purpose Leader Experience. The next six-week cycle begins October 23. Watch a free one-hour preview and enroll at this same site—discount prices currently show in the shopping cart, too, so you can save $50 or $70 on your enrollment for one or two persons.

Recovering the Diamonds, a short film by Nic Askew

June 20, 2011 By kwmccarthy

Nic Askew of Soul Biographies produces gently disturbing films on-purpose.  Having been in a maximum security prison for three days (not nights) as part of a Kairos Prison Ministry, I related to Juan's initial reaction to the prisoners.  Recovering the Diamonds provokes a natural prejudice for self-defense within an extreme and dangerous environment of criminals.  Yet Juan offers hope and insight juxtaposed with Nic's compelling questions.

Invest 8 minutes to view Nic's film.  What if you are committing an imprisoning crime upon persons who don't fit your concept of a person worth knowing?

RECOVERING THE DIAMONDS from Nic Askew on Vimeo.

 

 

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Nic Askew’s Film: Freedom From Stories

February 7, 2011 By kwmccarthy

Being on-purpose sounds like a great concept… and it is.  There's a harsh reality to it in that it stirs up stuffed emotions and realities more easily tossed aside than faced head-on.  Delayed emotions inevitably rise to the surface.

I'm a fan of Nic Askew's Soul Biographies series.  This particular film features Brandon Bays and vividly illustrates the cost of living in emotional denial.  Men may slough this off as "just another emotional female."  Don't!  I'm convinced that heart attacks – a major killer of men – are no different than Brandon's tumor.  Manifestations of ill-feelings can result in illness.

While Brandon Bays is a New Age spiritualist, I have to admit a bit of a smile as I listened to her deepest truth to be right out of the ancient scripture from the Gospel of John (8:32). 

Share your thoughts.  Also visit Nic's website and donate to his film making efforts.

 

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Is Your Smart Phone Making You Stupid?

January 17, 2011 By kwmccarthy

The smarter our smart phones get, the dumber we're becoming behind the wheel of a car.

Teens get blasted for texting and driving, but let me tell you, it isn't just kids.  While I don't text and drive, I do have my unsafe moments of cell phone use.  Those of us who are older and "wiser" are guilty of our own set of cell phone violations – looking up numbers, dialing while driving, reading email, etc…

There's a line in this video, "What is worth losing your life over?  That text message?"  That question stopped me dead in my tracks of cell phone usage.  

You see, even though my car is equipped with bluetooth and I've got two hands on the wheel, I find myself looking up phone numbers, dialing, and pressing send while driving.  No more even just a little distraction for me.  Watch this, join me, and let's live longer, healthier lives while driving safely for us and those other people on the road.

Really!  How busy are you that it can't wait until conditions to text or call are safe?

 

 

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