Kevin W. McCarthy

The Professor of On-Purpose

Blog

So How Are Your Shortcuts Working?

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Shortcuts are almost always shortsighted.

The pressure to produce immediate cash flow in business can tempt one to take shortcuts or put in minimal effort. I’m not talking keyboard shortcuts, fraud, or other illegalities here. We’re talking cutting corners in order to shade performance lightly to hit a short-term goal. While not illegal, it is a bad business practice that dampens future opportunity.

One trait of a true leader is the ability to make the call between the short-term effect and the long-term consequences. Knowing when something meets standards, however, is different from cutting corners.

One might think that doing right is a matter of business ethics.

Ethics, however, begin by having a heart for caring, honesty, courtesy, and a desire for a life well lived, even if it costs a few coins at the moment.

A few years ago, I bought a used iPhone from a retail store here in Winter Park. I was mid-contract with my cell carrier and my mobile phone was failing. I thought I would give an iPhone a try, especially since I was a longtime Mac user.

At the store, I put my name on a list to get a used one. I got a call to come see it. Lay cornerstonesThe salesman in the store showed me the phone. The phone checked out—looked nearly new with no scratches to the back or front. It was in the box. Dropped in my SIM card and it worked like a charm. I got home, however, and the charger was rejected by the phone. That’s odd!

I returned to the store and get the tech guy, not the sales guy. Turns out the sales guy who sold me the iPhone yanked the OEM charger and replaced it with a cheap version that didn’t work. That little cube costs $30 to buy. The tech guy told me, “Yeah, I don’t know why he (the sales guy) does that,” as if this wasn’t the first time! But he can’t do anything about it. I walk out unhappy.

The sales guy cut a corner on me! And he nearly got away with it. If the phone hadn’t known the cube was a knock-off, then I wouldn’t have known any differently. I trusted him and got shortchanged.

Thinking I had found a great little local business to support, I was prepared to recommend this store to several friends. Now I’m cautious because a corner was cut.

Later, I returned to the store, talked to the owner, and was immediately given an Apple charger. Kudos to the owner who mitigated some measure of the damage to his business reputation. Then again, why does he have a “corner cutter” like that working there?

I’ve never sent a person to their store.

A few years back, I had the pleasure to interview Philip Crosby, author of Quality is Free. In essence, this thought leader of the quality movement in the 1980s had a simple message:

“Do it right the first time. It costs too much no matter what to make it right after the fact.” Crosby proved the cost of cutting corners doesn’t pay.

Little people cut corners! Real leaders lay cornerstones.

Which are you?

Are You Owning Your Mistakes?

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Mistakes are inevitable, yet the fixation on perfection in our society is debilitating.

Whether it be lawmakers, bakers, payroll makers, or homemakers, the fear of making a mistake can flatten one’s life into a “safe zone” of mediocrity. Risks and loss are inevitable when one ventures into life or work with a sense of wonder and discovery. You are better off to have a mistake than to miss-a-take at what could be.

It is a mistake to view mistakes as merely mistakes.

Instead, mistakes can lead to retakes and become invaluable guideposts to life and growth of one’s personal growth and leadership. Mistakes open doors to learning or blaze new pathways that might otherwise go undiscovered.

  • “Mistakes” enabled Thomas Edison to discover 9,999 ways a light bulb couldn’t work. And in the process, he developed a reliable means of tracking research and increasing his knowledge of elements.
  • “Mistakes” created the Post-It® Note. “Mistakes” often open doors to new frontiers of thought, use, and development.

Just Say It!

“Yes, that’s my mistake.” These are the four magic words that when said sincerely are your path to a healthier and happier life without the stress and strain imposed by the pride of perfection and the need to be right. It will take practice and some hard swallowing, but you’ll be amazed at how much simpler life becomes.

Problem ownership is your best chance to open the door to mercy, grace, and forgiveness. The risk of owning up has a downside of consequences, but it also has the upside of building trust and rapport. In practical terms, when the mistake is out in the open versus covered-up, a solution or fix will happen sooner and with less cost.

Take Your Mistakes Like A Leader

When we make a mistake, our natural reaction is to be defensive. We retreat and distance ourselves from the mistake and then look to whom we can pass off the blame. Shedding responsibility for a mistake may momentarily soothe the psyche, but each pass of the buck creates a self-inflicted bite upon one’s soul.

Admittedly, most of us prefer to cover our mistakes under a blanket of embarrassment, shame, or self-pity. Stopping dead in our tracks at our mistakes to point fingers at people, circumstances, and systems invites a bitter and negative stronghold to enter our emotional and spiritual system. We’re stuck in a self-imposed unhealthy manner of living that taints every aspect of our lives. Now that’s a tragic and true mistake!

Compounding our initial mistake with another more sinister mistake knits a habit of ill-fitted denial into the fabric of our lives.

Do this too often and we live in a straitjacket of fear of failure and bitter close-minded defensiveness. In time, the fear of exposure arrests our maturity and so we become the very thing we fear most—a dull and ordinary blank slate of a person with no distinguishing quality. We live small (which is different from living humbly). Repeating these actions and circumstances reinforces a debilitating pattern and fuels a vicious cycle of defeat.

Lincoln memorial cent, with the S mintmark of ...Image via Wikipedia

A Penny For Your Thoughts

Life need not be this way. Instead, what if mistakes are friends in the form of hard lessons? They’re not roadblocks, per se, but guideposts revealing a better way to navigate life. Mistakes can help us know who we are and what we’re called to be about with our special gift of time on the planet.

Mistakes are an odd currency of redemption. Their true value comes with a cost in the form of a workout where we have to face ourselves. Throwing “good money after bad” is viscerally upsetting. We’ve been given an intellectual and spiritual capacity to rise higher and dig even deeper to strengthen our condition regardless of the proposed outcome. It only requires us to admit our mistake and gain the clarity and opportunity to set things right—stronger and better than before in some cases.

Wisdom is often the byproduct of mistakes, provided we invest in processing the lessons to be learned. Here’s where a mentor or coach can help us reflect and grow. If you’re seeking that mentor or coach, perhaps we can help you?

Podcast: From CEO to CLO with CB Bowman of MEECO Leadership

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Enjoy this podcast interview with CB Bowman of MEECO Leadership Development and The Associate of Corporate Executive Coaches.

What I really love about this interview with CB is her curiosity and sense of wonder as she’s listening and learning. Here’s a master executive coach with an open mind and a willing spirit to engage fresh ideas and integrate them rapidly. Chief Leadership Officer® is on the edge for most corporate executives and CEOs. CB was hungry to explore, eager to assimilate, and excited to discover new frontiers of corporate executive leadership.

Feel free to drop a comment or question below. I hope this casual yet thought-rich interview serves you well.

Be On-Purpose!
Kevin

Screencast: From CEO to CLO

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What I really love about this video interview with CB is her curiosity and sense of wonder as she’s listening and learning. Here’s a master executive coach with an open mind and a willing spirit to engage fresh ideas and integrate them rapidly. Chief Leadership Officer® is on the edge for most corporate executives and CEOs. CB was hungry to explore, eager to assimilate, and excited to discover new frontiers of corporate executive leadership.

CB Bowman is the inspirational founder of MEECO Leadership Development and The Associate of Corporate Executive Coaches.

What Is Your Cost of Pride?

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We businesspersons tend to be an independent breed.

We take pride in our work ethic, standards for excellence, and accomplishments. This is often what it takes to start a business, to persevere in the challenges, and then thrive.

There’s often (not always) a downside to this self-reliant trait.

This On-Purpose Business Minute invites you to consider the cost of pride especially in light of the subtitle to The On-Purpose Business Person: Do More Of What You Do Best More Profitably.

How do you know if your pride is costing you?

After watching today’s On-Purpose Business Minute, invest 159 more seconds to assess yourself with the following 10 questions:

Here are the 10 questions about pride:

  1. Do you describe yourself as a helper?
  2. Are you a low-maintenance friend or employee?
  3. Are you apt to say, “It’s just as fast to do it myself“?
  4. Do you believe “If I want something done right, I have to do it myself”?
  5. Are you one who hates to burden other people with your problems?
  6. Are you the person most people turn to for advice, wisdom, and counsel?
  7. Do you find yourself being more and more burned out and then bitter towards others?
  8. Are you easily frustrated that others can’t do what you do as fast or as well?
  9. Do you say, “I can’t afford to hire the expertise I need, so I have to learn how to do it myself”?
  10. Do you say, “I know what I need to do. I just haven’t gotten around to it yet”?

The more questions you answered with a “yes,” the more likely it is that your self-reliance is costing you more than you imagine. You are pushing people away from helping you and shouldering too much of the burden yourself.

Determine your cost of pride.

It could include job loss, slow business growth, long hours, stress, high turnover, ill health, strained relationships, being passed over for a job/raise or a hundred other costs. Do a quick assessment of your cost of pride. You may be stunned.

Share your assessment with a trusted advisor or friend. Invite them to identify what you’ve missed or where you are blind. Ask them for their opinion, be quiet, and avoid being defensive.

The simplest and most comprehensive action to take is to adopt and live into the On-Purpose Approach of Doing More of What You Do Best More Profitably.

Keep this adage in the forefront of your mind. You will prosper!

How Do I Combat Fear?

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Look at this list of fears. How many of them grip you?

Be sure to read the FEAR acronym later in this post; it’s not the “False Evidence Appearing Real” one—but that’s good too. Read on and learn how to combat fear.

  • Fear of public speaking
  • Fear of starting a business
  • Fear of being seen for who I really am
  • Fear of intimacy or closeness
  • Fear of rejection
  • Fear of making cold calls
  • Fear of being alone
  • Fear of change
  • Fear of abandonmentfear
  • Fear of relationships
  • Fear of failure
  • Fear of spiders
  • Fear of success
  • Fear of big words
  • Fear of death
  • Fear of loneliness
  • Fear of flying
  • Fear of snakes
  • Fear of people
  • Fear of a secret being revealed
  • Fear of risk
  • Fear of looking stupid
  • Fear of looking smart

The point of this partial list of fears is that fear exists.

Fear itself can be very real and dangerous.

When it comes to some fear, it is often simply a (mis)perception of reality. Fear is a normal and healthy part of life. Yes, healthy! For every fear I have, there is someone who isn’t phased in the least by the same fear. What is the difference?

Overcoming fear is a process, not necessarily an event.

It may require ongoing, progressive exposures or opportunities to face it. Here’s my quick acronym for overcoming fear.

  • F = Face it. You have a choice: flee fear or face fear. If you flee from fear, you are guaranteed a loss. If you face your fear, then you have a chance to grow and learn—a winning outcome.
  • E = Enter in. Having faced your fear, now take the first step toward what frightens you. And then take one more step beyond where you are comfortable. More, if possible.
  • A = Assess progress. What did you learn about your phobia, yourself, your perspective, your preconceived notions, your attitude, your experience, and whatever else you can glean as a positive step in growth? Even a setback holds a lesson, but you need to go into it with the understanding that it is an experiment in learning and growth.
  • R = Recalibrate. Picture your fear on a scale from 1–10. As a result of Face–Enter–Assess, what measurable—if any—improvement, growth, or learning have you experienced? Now, go back and recalibrate your fear scale.

What are your specific benefits of playing it safe rather than facing your fears?

Fear will keep you from being on-purpose. Follow the FEAR Approach and keep making progress … on-purpose.

Step 1: Face It: A Simple How-to Guide to Combat Fear

FIT 4 LEADING

Click on the cover to learn more.

In FIT 4 Leading, the “F” in FIT stands for Fear. Fear is but one of the four greatest obstacles to success faced by leaders. Several years ago, I conducted a study of small business and solo owners. Over 22% of the respondents indicated that fear is their greatest obstacle to success. So you’re not alone in your fears, but this is one place where you don’t want comfort in numbers.

Fear is an educator when we’re willing to lean into it and allow it to teach us. One strategy I suggest to help you overcome your fear(s) is the use of a coach or mentor. They come to your fear with a different experience and set of senses.

A coach can help you:

  1. Break down what’s really going on within your fear and pinpoint a more precise “definition” of your fear.
  2. Help you to see and quantify where and what your fear is costing you.
  3. Devise strategies and a plan for facing your fear in small manageable steps.
  4. Provide accountability to see that you follow through on your plan.
  5. Process your experiences of facing your fears and lessons to be learned.

Fear is an enemy of the soul and success.

Like any enemy, it can be identified, named, and defeated. But make no mistake that you’re going into combat and you want to be armed and not alone. Fear, however bad it may seem, points the way to personal growth and development.

Fear Quotes

So, first of all, let me assert my firm belief that the only thing we have to fear is fear itself—nameless, unreasoning, unjustified terror which paralyzes needed efforts to convert retreat into advance.

Franklin Delano Roosevelt, First Inaugural Address, March 4, 1933

To lead is difficult when you’re a follower of fear.

T.A. Sachs

Nothing in life is to be feared. It is only to be understood.

Marie Curie

FEAR is False Evidence Appearing Real.

Anonymous

Feed your faith and your fears will starve to death. 

Anonymous

If a man harbors any sort of fear, it percolates through all thinking, damages his personality and makes him a landlord to a ghost.

Lloyd Douglas

Arden’s Book Club review of The On-Purpose Person

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May 7, 2018: Charlotte, NC: WBTV, Channel 3

The On-Purpose Person was reviewed by Arden McLaughlin in a brief segment on WBTV as part of Arden’s Book Club.

Arden says of herself, “I believe reading allows us to enter into worlds unknown and deepen our understanding of ourselves.” With her being such an avid reader reading many books per week, it is certainly an honor to be featured on her May 7, 2018 show.

Thank you Arden!

Kevin

Is Your Work Working?

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How does one meaningfully align and engage one’s heart in his or her work?

Is work truly just a job or is it an expression of something deeper?

The On-Purpose® Principle (Pp<=>Po) is about “The purpose of the person (Pp) aligned with the purpose of the organization (Po).” Today, let’s further dissect The On-Purpose Principle up close and personal.

By the way, the Purpose of the Organization doesn’t just refer to a business. A marriage, family, hospital, agency, team, department, church, or club are just a few examples of the many organizations where this is applicable.

TOPBPerson cover
Click the Cover to Purchase

So how do you make your work work?

The clean and clear articulation of your purpose is the starting point. After that, decide to infuse your purpose into your decisions and actions. Your thoughts, spiritual posture, and language will begin the shifting or (to borrow a sailing term) “coming about” to catch the full strength and flow for the design of your life.

The difference is like bumping along in your car on a washboard dirt road versus getting on the interstate. The car and driver are the same but your life is on a smooth track.

All organizational development is within The On-Purpose Principle.

If you stay on the surface of it, the simplicity of this “equation” can deceive you. Ponder it for a bit, and you’ll discover that almost all of leadership and management theory is fundamentally attempting to create high alignment and integration of the purpose of the person with the purpose of the organization.

So if you truly seek to be a leader of your life and a person others would follow, invest some time to understand The On-Purpose Principle. You can read more about it in The On-Purpose Business Person.